Lost user ID or password

If you’ve forgotten the user ID or password you use to sign in, you can:

If you’ve lost your activation code

You’ll get a 12-digit activation code within 10 days of enrolling for a new online service, or 21 days if you live abroad. You do not get a code for the personal tax account.

If you lose your code within 28 days of enrolling, sign in to HMRC online services and ask for a new code.

If your code has expired

Sign in to HMRC online services and enrol for the service (for example Self Assessment) again.

It may take up to 10 days for your code to arrive, or 21 if you live abroad.

If you’ve been locked out of your account

You will be locked out of your account if you enter the wrong user ID or password 10 times.

Your account will unlock after 2 hours. Helpdesk advisers cannot unlock your account.

Check service availability and issues

Online services may be slow during busy times. Check if there are any problems with services.

Arrange a free consultation

If you would like to talk to us about how we can help please call or email and we will advise or setup an appointment to discuss your requirements further.

Contact us